At Keyser Mackay, technology plays a crucial role in supporting our international trading and logistics operations. To strengthen our IT team, we are looking for an experienced and service-oriented Application Manager who will ensure the reliability, continuity, and optimal performance of our business-critical applications.

As Application Manager, you will act as the bridge between users, business stakeholders, and external technology partners. You enjoy solving problems, improving processes, and ensuring that our ERP, CRM, and other core business applications continue to support our growth and operational excellence.

Your Role

The primary objective of this position is to ensure the availability, stability, and continuity of business-critical applications, enabling smooth day-to-day operations and supporting customer-focused processes across the organization.

Key Responsibilities

• Manage, maintain, and optimize business applications, including ERP and CRM systems.
• Process and manage user access requests, permissions, and security controls.
• Act as the key contact for external software vendors and implementation partners.
• Troubleshoot and resolve application-related incidents, independently or in collaboration with external partners.
• Gather and analyse user feedback and translate business requirements into application improvements.
• Collaborate with business stakeholders on functional questions and process enhancements.
• Maintain accurate documentation of application configurations, procedures, and functionalities.
• Support application updates, testing, and change management activities.
• Monitor application performance and contribute to continuous improvement initiatives.

What You Bring

Education

• Bachelor's degree (HBO level) in Information Management, Information Technology, Computer Science, or a related field.
• Candidates with an MBO+ education and significant relevant experience are also encouraged to apply.

Experience

• 2-5 years of experience in Application Management or a similar role.
• Experience with commercial or business-critical applications is highly desirable.

Technical Knowledge

• Hands-on experience with ERP and CRM platforms.
• Basic database knowledge, including SQL and query writing, is considered an advantage.
• Understanding of API integrations and web-based applications is a plus.
• Experience with monitoring tools and ticketing systems is desirable.

Who You Are

• Analytical and structured in your approach to problem-solving.
• Patient and persistent when dealing with complex technical challenges.
• Flexible and capable of performing well under pressure during incidents.
• Eager to learn and stay up to date with emerging technologies and best practices.
• Customer-focused with a strong understanding of end-user needs.
• A proactive communicator who enjoys working with both technical and non-technical stakeholders.

What We Offer

• A challenging and varied role within an international and dynamic organization.
• The opportunity to work with business-critical systems that directly support operational success.
• A collaborative and professional working environment.
• Opportunities for personal development and professional growth.
• Competitive employment conditions and benefits.
• For this role, we expect you to be present in the office for the majority of your working time. Remote working is possible only to a limited extent and subject to prior agreement.